Below we have endeavoured to answer the questions that potential customers most commonly ask about the services we provide. However if you can't find the answers you're looking for please check our technical support area or contact us.

Can I use my existing domain name Can I include a mailing list in my site Do you charge for domain transfers Can I host .mp3 files in my account Can DotNetted host all domain types How much web space is included How soon will my account be set up How much bandwidth is included Can I use my account immediately Can I take credit card details securely What is your Acceptable Use Policy Can I add extra domains to my account How reliable is your network What ASP components are installed How long have you been in business Does my account include MS SQL Server What software is runs on the servers Can I use Microsoft Enterprise Manager How do I upload my web site files How can I see statistics for my site Can I easily upgrade my account How can I access my raw visitor log files What payment options do you offer Do you support DreamWeaver MX Is there a minimum term or contract Do you support MS FrontPage Extensions Do you offer spam / virus scanning Do you support MS Visual Studio .NET How many mailboxes are included Can visitors see my site without the www. How can I collect my e-mail Do hosting accounts include a cgi-bin Does my account include a webmail Do hosting accounts support PHP scripting How do I administer my mailboxes How do I contact DotNetted for support Do you provide an SMTP server Will my files be backed up regularly

Dotnetted do not charge for transfers - either incoming OR outgoing.

The only situation in which payment is required is if you do a full transfer of a non .uk (.com .net etc.) domain to us as these domains can only be transferred at the same time as renewing the domain for an extra year. This is not a charge that we choose to apply, it is forced upon us by the domain registrars and we, unfortunately, must pass it on.

There will be a charge of £10 +vat to transfer in a non .uk domain BUT a year will also be added to the life of the domain. This charge can be avoided by, rather than doing a full transfer to DotNetted, leaving the domain with your current registrar and pointing it at our nameservers.

Yes, you can begin using your account immediately setup is completed - when creating accounts we also create a temporary URL and FTP login so that you can start uploading and testing your account whilst your domain registration or transfer propagates.

Our network and servers are robust and extremely reliable, averaging 99.99 % uptime over the past year (this is can be verified by an independent tracking service here).

Our servers are located within the Reynolds House datacenter on the Manchester Technopark a leading UK facility boasting four upstream bandwidth providers at three different facilities, providing complete independence from the failure of any individual bandwidth provider or facility.

All critical hardware, such as routers and firewalls are duplicated assuring that failure of an individual piece of hardware will have little or no impact on the overall running of the network.

The facilities also boast two independent mains electricity supplies plus two 2MW generators able to sustain the facility for a minimum of 7 days without mains power. A full VESDA system that provides early detection of smoke is in place so that any potential fire is detected before it can develop - in the unlikely event a fire did develop an FM200 gas fire suppression system is in place.

The facility is based on Manchester TechnoPark which has security staff on site 24/7 with offsite backup to deal with any major event. CCTV cameras (both internal and external), motion detection and a key fob access system ensures a high level of security with multiple layers of defence.

Our servers are all based on Dell chassis populated with 3 Ghz+ Dual Core Pentium or Xeon processors with hardware Raid mirroring and minimum 3 GB ram. Our backup server is hosted in a separate facility and all servers are backed up fully each night.

The company that is now DotNetted was originally started as a web design and development agency back in 1998 under the name 'Bulldog Web Design' by proprietors Lee and Tara Davison, who still lead the company today.

Frustrated by the lack of reliable Windows / asp based hosting available to host our clients sites we commissioned our first dedicated server in 1999 to host our own customers. Due to the high quality of the service provided word spread and we were soon being asked to host third party sites - over the course of the next two years the hosting side of things became the largest part of the business and the company name changed to invectis as we ceased to offer web design services.

Invectis continued to grow and over the past couple of years we concentrated exclusively on offering Windows / Microsoft based hosting packages, in August 2004 the company was again renamed to DotNetted to better reflect the fact that we specialise in .NET hosting services.

All DotNetted accounts include user configurable spam filtering and virus scanning of incoming e-mail as standard.

Our mail server has extensive spam filtering options and performs a number of checks against incoming mail including checking the sending IP against a number of public spam databases. From these checks each mail is 'scored' and you can set up filtering on your account by domain or individual user mailbox to perform actions based on this score such as moving the mail to a 'potential spam' folder or deleting outright.

Incoming mail is scanned with the Trend Micro Server Protect virus scanner, with the massive increase in the number viruses over the past couple of years this can no longer be considered an option but an absolute essential on any web hosting account.

With the advent of .NET the 'old' system of the host providing many third party components has become somewhat redundant as most of the functions that these components carried out (e.g. sending e-mail, uploading files, creating graphics) can now be done natively in .NET. Also .NET commercial components are usually sold on a per site basis where you would own the license and install to your site rather than the component installed server wide.

However, we do still provide a number of standard components for backwards compatibility with your .asp scripts including AspEmail for sending mail, AspUpload for uploading files, AspJpeg for image processing and AspEncrypt to allow you to encrypt files and send secure e-mail.

All servers are backed up daily, however these backups are for our use to restore the servers in the event of a hardware failure, they are not generally available to clients and there may be a charge involved if restoring files is required due to an error by the client.